Refund & Cancellation Policy
Last updated 26 Oct 2026
Draft for client review. Please have this reviewed by FRIENDLY BASKET (and a legal adviser) before launch.
- You can cancel an order from the app/website until it is being prepared.
- Online payments for cancelled orders are refunded to the original payment method, usually within 5–7 working days after the refund is initiated.
- Damaged, wrong or missing items: report within 24 hours of delivery via WhatsApp 7680929284 with a photo; we will replace or refund.
- Fresh produce is not returnable except for quality issues reported at delivery or within 24 hours.
